If you’re looking to exchange your WiseMonk Journals products for another one, we’re here to help. We offer exchange within 24 hours of order delivery.

 

Please note that exchanges can only be made if the product is damaged or defective on arrival.

 

To be eligible for return/exchange:

• The product must have no visible signs of wear or use
• The product must be unused and in its original packaging
• Discounted products are final and cannot be exchanged
• Gift boxes and bulk orders are non-returnable and non-refundable, and can only be exchanged in case of damage

To initiate an exchange, please email us at info@wisemonkjournals.com within 24 hours of delivery.

 

Once we receive the product from you, we will inspect it and let you know about the next steps.

 

If you receive a missing item or damaged product, please share a video of the outer packaging and the product at info@wisemonkjournals.com within 24 hours of delivery.

 

Please allow us at least 7 working days to dispatch your replacement product once we have received and approved your return/exchange request.

 

Refund Policy

Due to the nature of our products, at the moment, we do not offer a return for refund policy.

 

Products are eligible only for exchange in case of damage, defect or missing item reported within 24 hours of delivery.

 

For any questions regarding our refund policy, please email us at info@wisemonkjournals.com. We’ll be happy to help.

 

Cancellation Policy

You can cancel your order before it has been dispatched from our end.

 

All orders once shipped cannot be cancelled. If eligible and approved after return inspection, the order may be considered for store credit or exchange only.

 

To cancel your order, please email us at info@wisemonkjournals.com.

 

If we receive your cancellation request before your order has been shipped, we will cancel your order and initiate a refund within 3–4 working days.